This Privacy Policy explains how okaok collects, uses, stores, and protects your personal information when you use our platform. By registering an account, you agree to the practices described here.
Platform privacy highlights
Last updated: 2025. This policy applies to all members accessing okaok from the Philippines.
When you register and use the okaok platform, we collect certain personal information that is necessary to provide you with a safe and functional experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document for identity verification purposes, in line with responsible gaming and anti-fraud requirements. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers — though we do not store full card numbers on our servers. Additionally, we collect technical data such as your device type, browser, IP address, and session activity logs to help us maintain platform security and improve performance.
The personal information you provide is used primarily to create and manage your okaok account, verify your identity, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. With your consent, we may also send you promotional communications about new games, bonuses, and offers available on the platform. Your data helps us detect and prevent fraudulent activity, money laundering, and any misuse of the platform that could harm other members. We also use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for Filipino members. We do not use your personal information for any purpose that is incompatible with the reasons stated in this Privacy Policy.
okaok processes your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. Our legal bases for processing include the performance of a contract — specifically, the Terms and Conditions you agree to upon registration — as well as our legitimate interests in maintaining a secure and compliant platform. In cases where we send you optional marketing communications, we rely on your explicit consent, which you may withdraw at any time. We are also required by law to retain certain records for regulatory compliance, anti-money laundering obligations, and responsible gaming monitoring. Any processing that goes beyond these stated bases will only occur with your prior knowledge and agreement.
okaok does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by applicable law. If okaok undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We take all reasonable steps to ensure that any third party receiving your data handles it with the same level of care and security that we apply ourselves.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with Philippine anti-money laundering regulations. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining only what is strictly required for compliance purposes. You may contact our support team at any time to enquire about the specific retention period applicable to your data. Once the retention period has expired, your data will be securely deleted or permanently anonymised.
As a member based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by okaok. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to object to certain types of processing. You may also request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team and we will respond within a reasonable timeframe.
okaok uses cookies and similar tracking technologies to enhance your browsing experience on our platform and to ensure that certain features function correctly. Essential cookies are required for the platform to operate and cannot be disabled, as they handle session management, security tokens, and login state. We also use analytical cookies to understand how members navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the okaok platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling member data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.
okaok reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered members via email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the okaok platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact our support team directly.
Quick answers to what members typically ask about data handling and account privacy.
No. okaok does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with trusted service providers who help us operate the platform — such as payment processors and identity verification partners — and only under strict confidentiality agreements. We may also disclose information to Philippine regulatory or law enforcement authorities when required by law. Outside of these specific circumstances, your personal data remains within the okaok platform environment and is not passed to external parties without your knowledge.
You can request a copy of the personal data we hold about you, or ask us to correct or delete it, by contacting our support team directly. We will verify your identity before processing any such request to ensure the security of your account. Deletion requests will be handled in accordance with our data retention obligations — some records may need to be kept for a minimum period under Philippine law even after your account is closed. We aim to respond to all data subject requests within a reasonable timeframe. If you are unsatisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines.
Yes. okaok uses SSL/TLS encryption for all data transmitted between your device and our platform, including payment-related information. We do not store full card numbers or sensitive authentication data on our servers — payment processing is handled by certified third-party payment providers who maintain their own security standards. Transaction reference numbers and payment method types are retained for record-keeping and dispute resolution purposes only. If you have concerns about a specific transaction or suspect unauthorised activity on your account, please contact our support team immediately so we can investigate and take appropriate action.
Visit our FAQ page for detailed answers, or create a free account and experience the okaok platform for yourself.